Warranty Policy

1. Warranty Overview

DeskCodes stands behind the quality of our EPA certified refrigerants. We provide comprehensive warranty coverage against manufacturing defects and guarantee product purity standards for all our customers.

2. What's Covered

3. Warranty Coverage Details

Manufacturing Defects

We warranty all refrigerant cylinders against manufacturing defects including:

• Cylinder wall integrity and structural defects
• Valve and fitting malfunctions
• Safety device failures
• Labeling errors or incorrect product identification

Product Quality

Our quality warranty covers:

• Refrigerant purity below 99.9% standards
• Contamination from manufacturing processes
• Incorrect refrigerant type or blend
• Non-conformance to EPA specifications

4. What's Not Covered

The following are excluded from warranty coverage:

• Damage from improper handling or storage
• Contamination after cylinder opening
• Normal wear and tear during proper use
• Damage from extreme temperatures or conditions
• Misuse, modification, or unauthorized repairs
• Damage during customer transportation
• Products beyond their recommended shelf life

5. Warranty Claims Process

6. Proper Handling Requirements

To maintain warranty coverage, products must be handled according to industry standards:

• Store cylinders upright in temperatures below 125°F (52°C)
• Keep cylinders away from heat sources and direct sunlight
• Secure cylinders to prevent falling or damage
• Use appropriate tools and connections for your application
• Follow all EPA handling and disposal regulations

7. Emergency Replacement

For critical situations where refrigerant defects cause emergency breakdowns, we offer expedited replacement services:

• 24-hour emergency hotline for urgent issues
• Next-day replacement shipping when available
• Temporary product loans for verified warranty claims
• Priority handling for commercial and industrial customers

8. Warranty Transfer

Our warranty coverage transfers with the product:

• Warranty remains valid for subsequent owners
• Original purchase documentation required for claims
• Transferee must notify DeskCodes of ownership change
• Same terms and conditions apply to new owners

9. Limitation of Liability

DeskCodes' warranty liability is limited to replacement or refund of defective products. We are not liable for indirect damages, lost profits, or consequential damages arising from product defects.

This warranty gives you specific legal rights, and you may have other rights that vary by state or jurisdiction.

10. International Warranty

Warranty coverage extends to international customers with some limitations:

• Same quality guarantees apply worldwide
• Return shipping costs may apply for international claims
• Local regulations may affect replacement procedures
• Extended processing times for international shipments