Get Your Questions Answered
Find answers to the most common questions about our EPA certified refrigerants, shipping, and services. Can't find what you're looking for? Contact our expert support team.
Are all your refrigerants EPA certified?
Yes, absolutely. All DeskCodes refrigerants are EPA Section 608 certified and meet strict environmental and safety standards. We maintain full compliance documentation for every product we sell.
Our certification ensures that you receive only the highest quality refrigerants that meet or exceed industry standards for purity and performance.
What purity levels do you guarantee?
We guarantee 99.9% purity on all our refrigerants. Each batch undergoes rigorous testing using advanced analytical equipment to ensure quality and consistency.
Our quality control process includes gas chromatography testing and certificate of analysis (COA) documentation for complete transparency.
Which refrigerant types do you carry?
We stock over 50 different refrigerant types including:
- R-410A (most popular for residential/commercial AC)
- R-134a (automotive and commercial applications)
- R-32 (next-generation low-GWP refrigerant)
- R-404A, R-507, R-22 (commercial refrigeration)
- Specialty and eco-friendly alternatives
Do you offer bulk pricing discounts?
Yes, we offer competitive bulk pricing for larger orders. Volume discounts start at 10 units and increase with quantity.
Contact our sales team at contact@deskcodes.com or +1 206-408-6213 for custom pricing on bulk orders and contractor accounts.
How should refrigerants be stored?
Store refrigerant cylinders upright in a cool, dry, well-ventilated area away from heat sources and direct sunlight. Temperature should remain below 125°F (52°C).
Always secure cylinders to prevent falling and ensure valve caps are in place when not in use. Never store in vehicles or unventilated spaces.
What's the shelf life of your refrigerants?
When properly stored, refrigerants have an indefinite shelf life. The key is maintaining proper storage conditions and cylinder integrity.
We recommend using older stock first and inspecting cylinders regularly for any signs of damage or corrosion before use.
How fast do you ship orders?
We offer same-day shipping on all orders placed before 2 PM EST. Most orders ship within 24 hours via UPS Ground or expedited services.
Emergency orders can be expedited with next-day or 2-day shipping options available for urgent needs.
Do you ship nationwide?
Yes, we ship refrigerants to all 50 states from our facility in Springfield Gardens, NY. We use specialized hazmat shipping procedures to ensure safe delivery.
International shipping is available to select countries - contact us for specific requirements and restrictions.
What are your shipping costs?
Shipping costs vary by weight, destination, and service level. We offer free shipping on orders over $500 within the continental US.
Due to hazmat requirements, refrigerants must ship via ground transportation. Exact shipping costs are calculated at checkout based on your location.
Can I track my shipment?
Absolutely! You'll receive tracking information via email as soon as your order ships. Our system provides real-time updates throughout the delivery process.
You can also log into your account or contact customer service for shipment status updates at any time.
What's your return policy?
We accept returns of unopened, unused refrigerant cylinders within 30 days of purchase. Due to safety regulations, opened cylinders cannot be returned.
Return shipping costs apply unless the return is due to our error. Contact customer service to initiate a return and receive detailed instructions.
Do I need special licensing to purchase?
Yes, EPA Section 608 certification is required to purchase most refrigerants. You'll need to provide your certification number during account setup.
We verify all certifications to ensure compliance with federal regulations. Some refrigerants may have additional state-specific requirements.