Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use your information solely for legitimate business purposes:

• Processing and fulfilling your orders
• Verifying EPA certification requirements
• Providing customer service and technical support
• Sending order confirmations and shipping updates
• Maintaining accurate business records
• Complying with legal and regulatory requirements

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except in these limited circumstances:

Service Providers

We share information with trusted service providers who help us operate our business:

• Shipping companies (UPS) for order delivery
• Payment processors for secure transactions
• EPA verification services when required

Legal Requirements

We may disclose information when required by law, court order, or government regulation.

4. Data Security

We implement appropriate security measures to protect your information:

• Secure encrypted connections (SSL/TLS)
• Protected payment processing systems
• Restricted access to personal information
• Regular security assessments and updates

5. Data Retention

We retain your information only as long as necessary:

• Account information: As long as your account is active
• Order records: 7 years for business and tax purposes
• EPA certification: As required by federal regulations
• Communication records: 3 years for customer service

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Update: Correct or update your information
• Delete: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at contact@deskcodes.com

7. Cookies and Website Data

Our website uses essential cookies to:

• Remember your shopping cart contents
• Keep you logged into your account
• Improve website performance and security

We do not use tracking cookies or collect browsing data for advertising purposes.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of any changes.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information about your California privacy rights.