Refund & Returns Policy

1. Return Policy Overview

We want you to be completely satisfied with your purchase. DeskCodes accepts returns within 30 days of delivery for eligible products in accordance with safety regulations and EPA requirements.

2. Returnable Items

✅ Items We Can Accept for Return:

• Unopened refrigerant cylinders with intact seals
• Unused tools and equipment in original packaging
• Products with manufacturer defects
• Items shipped in error by DeskCodes
• Damaged products received during shipping

❌ Items We Cannot Accept for Return:

• Opened or used refrigerant cylinders
• Products with broken or missing safety seals
• Items damaged by customer misuse
• Products older than 30 days from delivery
• Custom or special-order items

3. Return Process

4. Refund Information

Refund Timeline

• Inspection: 1-2 business days after receipt
• Processing: 5-7 business days
• Credit card refunds: 3-5 business days to appear
• Bank transfers: 7-10 business days

Refund Amount

Approved returns receive a full refund of the product purchase price. Original shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for defective products or shipping errors. Contact customer service to arrange an exchange.

Exchange Process

• Contact us within 30 days of delivery
• Describe the issue and preferred replacement
• We'll send the replacement and provide return instructions
• Return the original item using provided RMA number

6. Shipping Costs

Customer-Initiated Returns

Customers are responsible for return shipping costs unless the return is due to our error. Due to hazmat regulations, returns must use ground shipping.

Our Error Returns

DeskCodes covers all shipping costs for returns due to:

• Wrong item shipped
• Defective or damaged products
• Order processing errors

7. Defective Products

If you receive a defective product, contact us immediately. We'll arrange for replacement or full refund including shipping costs.

What Qualifies as Defective

• Cylinder leaks or valve malfunctions
• Contaminated or impure refrigerant
• Incorrect product labeling
• Manufacturing defects

8. International Returns

International customers are responsible for return shipping costs and customs duties. Contact customer service for specific return procedures and authorized shipping methods.

9. Damaged in Transit

If your order arrives damaged, refuse delivery if possible and contact us immediately. For accepted damaged shipments, report damage within 24 hours with photos for fastest resolution.

10. Questions and Support

Our customer service team is here to help with any return questions or concerns. We're committed to making the return process as simple as possible while maintaining safety compliance.